Unable to send/receive emails through Mail Client after account migration?

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  • Friday 27th January 2017 2:12 PM

If you are no longer able to send emails through your Mail Client (such as Mozilla Thunderbird, Microsoft Outlook, Mail app on mobile etc) since your account migration, you are at the right place to find a solution.

Please check the fields SMTP Host and POP/IMAP Host in the Settings are set to your domain name (recommended) or new server name. Kindly note that you will no longer be able to send/receive emails through your Mail Client If you have the same configured with the old server name or IP.

Please find the Mail Client settings summary below:

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Secure SSL/TLS Settings (Recommended)
Username: user@yourdomain.com
Password: Use the email account’s password.
Incoming Server: mail.yourdomain.com
IMAP Port: 993
POP3 Port: 995
Outgoing Server: mail.yourdomain.com
SMTP Port: 465

Non-SSL Settings (NOT recommended)
Username: user@yourdomain.com
Password: Use the email account’s password.
Incoming Server: mail.yourdomain.com
IMAP Port: 143
POP3 Port: 110
Outgoing Server: mail.yourdomain.com
SMTP Port: 26

Notes:
1) Authentication is required for IMAP/POP3 and SMTP.
2) Please use your secure server name (eg:- ion.secureguards.com) as Incoming/Outgoing Server if your mail client is showing any warning related to SSL certificate.
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If you have verified the settings but are still unable to send/receive emails through the Mail Client, please create a ticket with the error message you are getting if any. Please also let us know if the problem exists for all email accounts or not. Our Support Engineers will get the issue resolved in no time.

Happy to help!

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