If you’re unable to send emails through your mail client (e.g., Mozilla Thunderbird, Microsoft Outlook, or a mobile mail app) following your account migration, please review the settings below.
In your email client settings, verify that the SMTP Host and POP/IMAP Host fields are set to your domain name (recommended) or your new server name.
Please note that sending and receiving email will not work if these fields are still configured with the previous server name or IP address
Please find the Mail Client settings summary below:
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Secure SSL/TLS Settings (Recommended)
Username: user@yourdomain.com
Password: Use the email account’s password.
Incoming Server: mail.yourdomain.com
IMAP Port: 993
POP3 Port: 995
Outgoing Server: mail.yourdomain.com
SMTP Port: 465
Non-SSL Settings (NOT recommended)
Username: user@yourdomain.com
Password: Use the email account’s password.
Incoming Server: mail.yourdomain.com
IMAP Port: 143
POP3 Port: 110
Outgoing Server: mail.yourdomain.com
SMTP Port: 26
Notes:
1) Authentication is required for IMAP/POP3 and SMTP.
2) Please use your secure server name (eg:- ion.dnsprotect.com) as Incoming/Outgoing Server if your mail client is showing any warning related to SSL certificate.
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If you have verified the settings and are still unable to send or receive emails through your mail client, please open a support ticket and include the error message you’re receiving (if applicable).
Additionally, please confirm whether the issue affects all email accounts or only specific ones. Our Support Engineers will review the case and work to resolve it as quickly as possible.
